Senior Networking Customer Success & Adoption Lead

Cisco; Durham (NC); On-site; USD 140,000 - 191,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan with company match

Paid parental leave

Disability & life insurance

Job summary

Cisco is seeking a Senior Networking Customer Success Specialist to lead adoption for major customers with complex environments. You will develop Technical Adoption Plans (TAPs) connecting goals to actions and drive measurable value using telemetry and AI insights.

You will collaborate with Customer Experience, Sales, Partners, and Product teams to accelerate onboarding, improve renewals, and uncover growth opportunities. This is a high-impact, visible role at Cisco.

Qualifications

• Bachelor's degree with 8+ years of related experience, or Master's with 6+ years, or PhD with 3+ years, or equivalent work experience.
• Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing.
• Advanced networking certification such as CCNP, CCIE, or equivalent.

Responsibilities

• Lead adoption strategy for large, strategic customers with complex enterprise deployments.
• Create and evolve Technical Adoption Plans (TAPs) aligned with customer goals and renewal priorities.
• Use telemetry, AI-driven insights, and deployment knowledge to identify risks and recommend next steps.
• Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews.
• Coordinate adoption efforts with Cisco teams to improve customer outcomes.
• Communicate complex technical concepts to executives, teams, and stakeholders.
• Gather customer feedback for product improvements and adoption experiences.
• Stay current on Cisco technologies, AI advancements, and industry trends.

Skills

Networking expertise

Telemetry and AI insights

Executive communication

Cross-functional collaboration

Education

Bachelor's degree with 8+ years experience (or higher)

Tools

CCNP/CCIE certification

Job description

Cisco is seeking a Senior Networking Customer Success Specialist to lead adoption for major customers with complex environments. You will develop Technical Adoption Plans (TAPs) connecting goals to actions and drive measurable value using telemetry and AI insights.

You will collaborate with Customer Experience, Sales, Partners, and Product teams to accelerate onboarding, improve renewals, and uncover growth opportunities. This is a high-impact, visible role at Cisco.