AI-Driven Customer Solutions Architect – Trade Compliance

Remote; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

KlearNow in San Francisco is seeking a Customer Solutions Architect to be the technical face of our platform for customers in trade compliance and logistics. This role blends solutions architecture, engineering insights, and advisory work to tailor platform configurations to each customer's workflows.

You will lead trainings, perform technical reviews with customers, and translate issues for Product and Engineering, driving value realization and platform expansion as business needs evolve.

Qualifications

• 6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.
• Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.
• Ability to understand customer needs and provide thought leadership to influence at multiple levels.
• Excellent written and verbal communication; explain technical problems to engineers and business impact to executives in the same day.
• Proven experience delivering training or enablement to customer audiences of varying technical skill.

Responsibilities

• Capture, structure, and prioritize customer feedback, feature requests, and friction points; maintain a clear view of customer needs and why.
• Represent the customer in product planning discussions with data and specific examples.
• Demonstrate value realization of KlearNow solutions through ongoing customer engagement and success planning.
• Relay customer feedback, technical blockers, and solution gaps internally to influence product direction.

Skills

Solutions architect

Solutions engineer

Technical account manager

Implementation engineer

Technical support

Education

Bachelor's degree or equivalent

Job description

KlearNow in San Francisco is seeking a Customer Solutions Architect to be the technical face of our platform for customers in trade compliance and logistics. This role blends solutions architecture, engineering insights, and advisory work to tailor platform configurations to each customer's workflows.

You will lead trainings, perform technical reviews with customers, and translate issues for Product and Engineering, driving value realization and platform expansion as business needs evolve.