Customer Solutions Architect & Technical Advisor

KlearNow.ai; United States; Teletrabalho; USD 125 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity participation

Remote-first work environment

Health, dental, and vision benefits

Professional development support

Resumo da oferta

KlearNow.ai is redefining trade compliance through intelligent automation. The Customer Solutions Architect serves as the technical face to customers, combining solutions architecture, engineering insight, and trusted advisory skills to optimize trade operations.

This role is highly visible, with responsibilities spanning customer training, technical discovery, and collaboration with Product and Engineering to drive platform value and ARR growth while navigating evolving regulatory challenges.

Qualificações

• 6–10 years in a customer-facing technical role overseeing escalations and cross‑functional coordination.
• Demonstrated ability to own technical escalations and coordinate resolution.
• Excellent written and verbal communication, able to explain technical problems to engineers and business impact to executives.
• Proven experience delivering training or enablement to customer audiences of varying technical skill.

Responsabilidades

• Capture, structure, and prioritize customer feedback and feature requests for product planning.
• Represent customers in roadmap discussions with data and specific examples.
• Lead customer platform training sessions and develop reusable technical collateral.
• Advise customers on platform configuration to reflect their workflows and business needs.
• Drive end-to-end escalation management and coordinate with Product, Engineering, and Support.

Conhecimentos

Customer-facing

Technical leadership

Communication

Training delivery

Organization

Formação académica

Bachelor's degree in a technical or business field

Descrição da oferta de emprego

KlearNow.ai is redefining trade compliance through intelligent automation. The Customer Solutions Architect serves as the technical face to customers, combining solutions architecture, engineering insight, and trusted advisory skills to optimize trade operations.

This role is highly visible, with responsibilities spanning customer training, technical discovery, and collaboration with Product and Engineering to drive platform value and ARR growth while navigating evolving regulatory challenges.