AI-Driven Sales Cloud Solutions Architect

Perficient; Oregon; Híbrido; USD 145 000 - 165 000; Tempo integral

Resumo da oferta

Perficient is seeking a Solutions Architect to translate customer business needs into practical Salesforce and Agentforce solutions, bridging requirements and hands‑on delivery. You will work in pod structures across design, implementation, and optimization phases for Claude and Sales Cloud integrations.

The role emphasizes client-facing consulting, deep Salesforce knowledge, and a passion for AI technologies.

Qualificações

• 5+ years of Salesforce implementation experience.
• Strong understanding of Sales Cloud architecture and configuration.
• Experience gathering requirements and translating business needs into technical solutions.
• Excellent communication and presentation skills.
• Customer‑facing consulting experience.
• Strong understanding of Salesforce automation and workflow capabilities.
• Deep knowledge of Sales Cloud lead and opportunity management, sales process design, forecasting, integrations, and data management.
• Comfort owning the client relationship directly, leading discovery sessions and advising clients on direction, not just executing tickets.
• Claude Foundations/Associate certification or willingness to earn it quickly before client work.

Responsabilidades

• Conduct customer discovery sessions and readiness assessments.
• Analyze existing Salesforce environments and identify opportunities for Agentforce adoption.
• Map customer business processes to available Salesforce skills and workflows.
• Design scalable configurations using Salesforce Sales Cloud and Agentforce capabilities.
• Define implementation plans and support validation activities.
• Collaborate with Technical Architects to align on overall solution strategy.
• Participate in workshops, demonstrations, and customer solution reviews.
• Assist customers with change adoption and process transformation efforts.
• Identify opportunities for additional skills and automation as customer maturity increases.
• Own the technical architecture and delivery of Sales Cloud, Agentforce, and Claude implementations, from discovery through go‑live and ongoing optimization.
• Act as a workstream lead within your pod, advising customers on the right approach and adapting quickly as project needs and timelines shift.
• Troubleshoot and resolve complex configuration, integration, and data issues.
• Mentor and upskill Lead Business Consultants and pod teammates on Sales Cloud and Agentforce architecture, configuration, and best practices.
• Configure the Claude‑Salesforce connection, activate pre‑built AI skills, and build and validate the workflows that use them.
• Run an engagement solo when scope allows, handling both solution design and hands‑on configuration without a dedicated consultant.

Conhecimentos

Sales Cloud

Consulting

Requirements gathering

Communication

AI concepts

Client relationship

Training/mentoring

Ferramentas

Sales Cloud

Claude integration

Descrição da oferta de emprego

Perficient is seeking a Solutions Architect to translate customer business needs into practical Salesforce and Agentforce solutions, bridging requirements and hands‑on delivery. You will work in pod structures across design, implementation, and optimization phases for Claude and Sales Cloud integrations.

The role emphasizes client-facing consulting, deep Salesforce knowledge, and a passion for AI technologies.