AI-Driven Customer Reference Manager

Social Solutions Global; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

Bonterra is seeking an AI-fluent Customer Reference Program Manager to build and run Bonterra's AI-first customer reference program within Commercial AI. You will own live reference requests, Champion HQ, and Peerbound, helping sellers advance active opportunities, especially New Logo / New Sale deals, through relevant customer conversations, contextualized one-pagers, and case studies.

You will shape how Bonterra combines customer insight, commercial judgment, and AI to deliver the right proof

Qualifications

• 4+ years of relevant B2B SaaS experience in customer references, advocacy operations, sales enablement, or commercial programs, including direct ownership of reference requests supporting active sales opportunities.
• Hands-on experience operating a reference platform such as Champion HQ or ReferenceEdge and a customer-proof platform such as Peerbound or a close equivalent, including profiles, workflows, permissions, and seller delivery.
• Fluent in Salesforce opportunity fields, report filters, and data validation, with the ability to connect reference activity to opportunities and recognize gaps in reporting.

Responsibilities

• Own live deal support. Manage reference requests from intake and qualification through matching, customer outreach, scheduling, briefing, and follow-up.
• Build a repeatable operating process. Define request types, priorities, required information, service-level agreements, escalation paths, and ownership.
• Make matching relevant to social good. Match on nonprofit mission and NTEE code/category, segment, products in use, competitor displaced, AI and technology stack, buyer persona, and geography.
• Run Champion HQ. Maintain the roster, profiles, matching rules, request workflow, and Salesforce-connected ROI reporting; resolve automation and data gaps with the appropriate system owners.
• Turn Peerbound insights into deal-ready proof. Mine available customer voice sources to surface relevant evidence and potential references.

Skills

B2B SaaS experience

Sales enablement

AI-first programs

Tools

Champion HQ

Peerbound

Job description

Bonterra is seeking an AI-fluent Customer Reference Program Manager to build and run Bonterra's AI-first customer reference program within Commercial AI. You will own live reference requests, Champion HQ, and Peerbound, helping sellers advance active opportunities, especially New Logo / New Sale deals, through relevant customer conversations, contextualized one-pagers, and case studies.

You will shape how Bonterra combines customer insight, commercial judgment, and AI to deliver the right proof