Remote Customer Advocacy Manager: AI-Driven Stories & References

Outreach; Seattle, Atlanta (WA, GA); Híbrido; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

401k match

Medical, dental, and vision coverage

Parental leave

Infertility/ Assisted reproductive

Employee referral bonuses

Snacks and beverages in the office

Diversity and inclusion programs

Descripción de la vacante

Outreach is seeking a dynamic Customer Advocacy Manager to lead advocacy and reference programs across our corporate marketing team. You will blend storytelling with strategic program design, managing day-to-day operations and coordinating with Sales, Marketing, and Customer Success to amplify customer voices.

The role focuses on turning customer experiences into compelling assets, expanding the reference library, and driving measurable impact on pipeline and brand.

Formación

• 5+ years in customer marketing, advocacy, or references within a B2B tech environment.
• Proven experience supporting sales reference and customer advocacy programs.
• Background in B2B customer marketing, advocacy, or reference programs.
• Exceptional written and verbal communication, high attention to detail, strong presentation skills.

Responsabilidades

• Oversee day-to-day operations of the advocacy and reference program.
• Maintain customer profiles, permissions, and engagement history.
• Capture customer success stories and translate into assets (case studies, blogs, videos, testimonials, podcasts).
• Curate a centralized asset library for Sales, Marketing, and Customer Success.
• Match advocates for RFPs, references, and deal support with Sales and Customer Success.
• Measure impact of advocacy activities on sales, engagement, and brand awareness.
• Identify and solve recruitment and content development challenges.

Conocimientos

Customer marketing advocacy

Sales reference programs

B2B marketing fundamentals

Storytelling & asset creation

Stakeholder management

AI curiosity & tooling

Communication & presentation

Customer-centric mindset

Technology & AI in workflows

Herramientas

AI tools

Reference management tools

Descripción del empleo

Outreach is seeking a dynamic Customer Advocacy Manager to lead advocacy and reference programs across our corporate marketing team. You will blend storytelling with strategic program design, managing day-to-day operations and coordinating with Sales, Marketing, and Customer Success to amplify customer voices.

The role focuses on turning customer experiences into compelling assets, expanding the reference library, and driving measurable impact on pipeline and brand.