AI-Driven CSM: Adoption & ROI Champion
Relativity
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Relativity is seeking a Customer Success Manager in the Denver area to own a portfolio of RelativityOne subscriptions, driving adoption, ROI realization, and renewals with a data-driven approach. You will align with Sales and Adoption Services to design targeted engagements and deliver customized onboarding experiences.
Success in this role hinges on translating adoption signals into strategic actions, maintaining Gainsight hygiene, and using AI tools to craft communications and scalable
Qualifications
- 2-4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment
- Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores into prioritized actions
- Strong written communication: craft clear, AI-assisted outreach reflecting audience adaptation
Responsibilities
- Monitor adoption signals and translate into outreach and intervention
- Partner with Sales and Adoption Services to design adoption engagements
- Lead discovery conversations and map customer needs to Relativity offerings
- Deliver onboarding sessions and tailor advanced sessions to customer needs
- Build ROI narratives and document Verified Outcomes
- Monitor health score and surface risks with defined timelines
- Maintain Gainsight hygiene: log interventions and track milestones
- Design scaled tactics using AI tools to draft communications and templates
- Document learnings and contribute playbook inputs to teams
Skills
Tools
Job description
Relativity is seeking a Customer Success Manager in the Denver area to own a portfolio of RelativityOne subscriptions, driving adoption, ROI realization, and renewals with a data-driven approach. You will align with Sales and Adoption Services to design targeted engagements and deliver customized onboarding experiences.
Success in this role hinges on translating adoption signals into strategic actions, maintaining Gainsight hygiene, and using AI tools to craft communications and scalable
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
