AI-Driven Customer Success Manager for Growth & ROI

Relativity; Salt Lake City (UT); Híbrido; USD 67.000 - 101.000; Jornada completa

Descripción de la vacante

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions and drive adoption, value realization, and renewal outcomes. This role operates at scale to translate data into strategic action and measurable growth.

You will collaborate with Sales and Adoption Services, craft ROI narratives, and deliver customized onboarding while using AI-assisted templates to accelerate outreach and outcomes across customer accounts.

Formación

• 2–4 years in Customer Success, Consulting, or a scaled customer-facing role in SaaS/tech.
• Ability to interpret adoption signals and health scores into actions.
• Strong written communication and AI-assisted outreach.

Responsabilidades

• Monitor adoption, translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations and connect customer needs to offerings.
• Deliver onboarding presentations and tailor advanced sessions.
• Build ROI narratives and document Verified Outcomes.
• Maintain Gainsight hygiene and surface risks with urgency.

Conocimientos

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

AI fluency

Herramientas

Gainsight

Salesforce

Descripción del empleo

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions and drive adoption, value realization, and renewal outcomes. This role operates at scale to translate data into strategic action and measurable growth.

You will collaborate with Sales and Adoption Services, craft ROI narratives, and deliver customized onboarding while using AI-assisted templates to accelerate outreach and outcomes across customer accounts.