Remote CSM for AI-Driven ROI & Adoption Growth

Relativity; Missouri; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscription accounts, driving adoption, transformation, and renewal ROI. Success will be measured by KPI movement and data-driven action across teams.

The role requires strong collaboration with Sales, Adoption Services, and cross-functional partners to design engagements, build ROI narratives, and maintain rigorous health monitoring and risk management while scaling with AI-enabled tactics.

Qualifications

• Experience in SaaS or technology environment.
• Ability to interpret adoption signals, utilization trends, and health scores into actions.
• Strong written communication with AI-assisted template customization.

Responsibilities

• Monitor adoption and translate signals into outreach and interventions.
• Partner with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations linking customer needs to Relativity offerings and drive value.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for a portfolio of RelativityOne subscription accounts, driving adoption, transformation, and renewal ROI. Success will be measured by KPI movement and data-driven action across teams.

The role requires strong collaboration with Sales, Adoption Services, and cross-functional partners to design engagements, build ROI narratives, and maintain rigorous health monitoring and risk management while scaling with AI-enabled tactics.