Remote AI-Driven Customer Success Lead for Adoption & ROI

Relativity

New York (NY)

Hybrid

USD 67,000 - 101,000

Full time

3 days ago

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Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscriptions. You will drive adoption, craft ROI narratives, and partner with Sales and Adoption Services to deliver targeted engagements that translate data into strategic action.

You will monitor health, surface risks, and maintain Gainsight hygiene while using AI tools to draft communications and scale outreach. The role emphasizes measurable value and renewal-driven success.

Qualifications

2–4 years in Customer Success, Consulting, or a similar role in SaaS/tech.
Ability to interpret adoption signals, utilization trends, and health scores.
Strong written communication with AI-assisted templates and audience adaptation.
Outcome-driven with time-boxed engagements and measurable value.
Operational discipline with Gainsight hygiene and proactive risk surfacing.

Responsibilities

Drive adoption and value realization across a portfolio of RelativityOne subscriptions.
Design adoption engagements in collaboration with Sales and Adoption Services.
Lead discovery conversations to map customer needs to offerings and paths to value.
Deliver onboarding sessions and tailor advanced trainings for customers.
Build ROI narratives and document Verified Outcomes for accounts.