Remote CSM | Growth-Owner for ROI & Adoption (AI-Driven)

Relativity; Wichita (KS); Híbrido; USD 67 000 - 101 000; Tempo integral

Resumo da oferta

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, ROI, and renewal outcomes at scale. You will translate data signals into strategic actions that move KPI measures and ensure customer value.

Collaborating with Sales and Adoption Services, you'll lead discovery, tailor onboarding, and build ROI narratives for each account. You will monitor health, surface risks, and use AI tools to draft communications and scale customer programs.

Qualificações

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores to prioritize actions.
• Strong written communication: craft clear outreach using AI-powered templates with audience adaptation.
• Outcome-driven with ability to deliver value via time-boxed engagements.
• Operational discipline: Gainsight execution, timely next steps, proactive risk surfacing.
• AI fluency: comfortable using generative AI tools to accelerate work.

Responsabilidades

• Drive adoption and value realization by translating adoption signals into outreach and interventions.
• Monitor health scores and manage risk; maintain Gainsight hygiene and track milestones.
• Design scaled tactics using AI tools to draft communications, build templates, and create ROI narratives.

Conhecimentos

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Ferramentas

Gainsight

Salesforce

Descrição da oferta de emprego

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, ROI, and renewal outcomes at scale. You will translate data signals into strategic actions that move KPI measures and ensure customer value.

Collaborating with Sales and Adoption Services, you'll lead discovery, tailor onboarding, and build ROI narratives for each account. You will monitor health, surface risks, and use AI tools to draft communications and scale customer programs.