Remote AI-Driven CSM for ROI & Scaled Adoption

Relativity; Oregon; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption and measurable ROI. You’ll partner with Sales and Adoption Services to design engagements and help customers realize value through supported insights and tailored onboarding sessions.

The role emphasizes health monitoring, proactive risk management, and scalable tactics using AI tools to draft communications, build templates, and analyze adoption patterns.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment.
• Demonstrated data fluency: interpret adoption signals, utilization trends, and health scores into prioritized action.
• Strong written communication: craft clear outreach that uses AI templates but reflects audience adaptation.
• Outcome-driven: deliver value through targeted, time-boxed engagements.
• Operational discipline: Gainsight hygiene, timely risk surfacing and remediation.
• AI fluency: use generative AI tools to accelerate work quality and scale impact.

Responsibilities

• Drive Adoption and Value Realization: monitor adoption signals, design adoption engagements, and build ROI narratives.
• Manage Health, Risk, and Operational Discipline: monitor health scores, log interventions, and track milestones.
• Drive Scaled Impact with AI: design digital communications, trainings, async resources, and AI-assisted templates.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption and measurable ROI. You’ll partner with Sales and Adoption Services to design engagements and help customers realize value through supported insights and tailored onboarding sessions.

The role emphasizes health monitoring, proactive risk management, and scalable tactics using AI tools to draft communications, build templates, and analyze adoption patterns.