Remote CSM: AI-Driven Adoption & ROI

Relativity; Nevada; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts. You will drive adoption, value realization, and renewal strategy, scaling insights, and ROI narratives across a portfolio.

You will leverage AI tools to draft communications, create templates, analyze adoption patterns, and contribute playbooks for continuous improvement across segments.

Qualifications

• 2–4 years in Customer Success, Consulting, Account Management, or similar role in SaaS/tech.
• Strong data fluency to interpret adoption signals and translate into actions.
• Excellent written communication using AI-powered templates with audience adaptation.
• Outcome-driven with time-boxed engagements, proactive risk surfacing.

Responsibilities

• Monitor adoption continuously and translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations linking customer needs to offerings and drive to value.
• Deliver onboarding presentations and tailor advanced sessions to customer needs.
• Build ROI narratives and document Verified Outcomes.

Skills

Account Management

Active Listening

Communication

Customer Relationships

Customer Success

Empathy

Relationship Management

Retention Strategies

Sales

Training Delivery

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne subscription accounts. You will drive adoption, value realization, and renewal strategy, scaling insights, and ROI narratives across a portfolio.

You will leverage AI tools to draft communications, create templates, analyze adoption patterns, and contribute playbooks for continuous improvement across segments.