AI-Driven CRM & Loyalty Growth Lead

Just Salad; New York (NY); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Salary: $95,000 – $110,000 per year

Paid Vacation, Holidays, and Sick Time

Medical, Dental, and Vision Insurance

Long Term Disability, Hospital Indemn,

401K

Employee Assistance Program

Fitness Discounts (Planet Fitness and,

Summer Fridays

Pre-tax Benefits (Commuter Benefits, F

Free Just Salad while working

Job summary

Just Salad is seeking a Senior Analyst for the Customer Engagement team to own CRM and loyalty platform configurations, and to partner with Marketing, Product, and Engineering on campaigns and features. You will shape audience development and personalization using first-party data, while driving measurable engagement and program improvements.

The role emphasizes hands-on technical work, with AI-assisted optimization and coordination across departments to support company-wide growth and

Qualifications

• 3 to 5 years of loyalty, CRM, lifecycle, or customer analytics experience.
• Hands-on experience configuring a CRM or loyalty platform (e.g., Braze).
• Experience with direct consumer and transactional data analysis.
• Quick to learn new platforms with limited documentation.
• Active user of AI tools (e.g., Claude) to automate work.
• Experience presenting financials and evaluating tradeoffs like offer cost vs lift.
• Comfortable in a high-visibility role presenting to senior leadership.

Responsibilities

• Manage day-to-day performance of JS Rewards, including base program and exclusive member drops.
• Plan and execute individual rewards campaigns end to end with design, timelines, and communications.
• Forecast offer cost, redemption, and incremental lift.
• Track acquisition, engagement, and retention across loyalty journey; recommend optimizations.
• Build and manage customer engagement campaigns in Braze across email, push, SMS, and in-app.
• Own Braze setup and architecture, including data feeds and segmentation logic.
• Quarterback cross-functional initiatives across Marketing, Product, Tech, Finance, and Operations.
• Build AI-powered workflows to scale analysis and campaign production.

Skills

CRM configuration

Data analysis

AI tools usage

Executive presentation

Cross-functional collaboration

Tools

Braze

Job description

Just Salad is seeking a Senior Analyst for the Customer Engagement team to own CRM and loyalty platform configurations, and to partner with Marketing, Product, and Engineering on campaigns and features. You will shape audience development and personalization using first-party data, while driving measurable engagement and program improvements.

The role emphasizes hands-on technical work, with AI-assisted optimization and coordination across departments to support company-wide growth and