AI-Driven Creative Operations Leader

The Digital Asset Management Consortium, Inc.; Belmont, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

RingCentral, Inc. in Belmont, CA seeks a Creative Operations Manager to drive operational excellence across a global in-house creative organization, owning systems, workflows, and processes for Brand, Web, Video, Events, Social, and Product Marketing to deliver high-quality creative at scale.

The role focuses on AI-powered automation, process optimization, and cross-functional collaboration with designers, writers, video producers, and marketers to balance business priorities with creative

Qualifications

• 5+ years of experience in Creative Operations or similar roles.
• Experience with in-house creative teams across Brand, Design, Video, Web, or Content.
• Advanced experience with Monday.com workflows, automations, dashboards, forms, and reporting.
• Strong understanding of creative production lifecycles across digital campaigns.
• Excellent organizational, communication, and stakeholder management skills.
• Experience implementing AI-powered workflows or automations within creative or marketing organizations.

Responsibilities

• Own and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes.
• Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting.
• Define and evolve SLAs, governance, review cycles, and scalable operational frameworks.
• Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines.
• Partner with Creative leadership to identify bottlenecks and implement process improvements.
• Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines.
• Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives.
• Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events.
• Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination.
• Identify opportunities to streamline creative operations through AI and automation.
• Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency.
• Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability.
• Help establish best practices, documentation, and governance for responsible AI usage across creative workflows.
• Own the administration and optimization of creative operations platforms, with deep expertise in Monday.com.
• Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards.
• Drive adoption of scalable self-service systems and standardized workflows.
• Continuously improve reporting, visibility, and operational health across the organization.
• Act as the operational bridge between Creative and cross-functional partners including Product Marketing, Demand Generation, Web, Events, Content, Communications, and Leadership.
• Lead project kickoffs, planning sessions, operational reviews, and stakeholder communications.
• Ensure requirements, timelines, approvals, and deliverables remain aligned throughout production.
• Translate complex business needs into clear, actionable creative workflows.
• Develop dashboards and executive reporting that provide visibility into project volume, throughput, SLA performance, resource utilization, and team capacity.
• Analyze operational trends and recommend improvements based on data.
• Measure the impact of automation, AI adoption, and process enhancements.

Skills

Project management

Cross-functional collaboration

Stakeholder management

Analytical thinking

Communication

Tools

Monday.com

Figma

Frame.io

Canva

Adobe Creative Cloud

DAM platforms

AI tools (ChatGPT, Claude, etc.)

Job description

RingCentral, Inc. in Belmont, CA seeks a Creative Operations Manager to drive operational excellence across a global in-house creative organization, owning systems, workflows, and processes for Brand, Web, Video, Events, Social, and Product Marketing to deliver high-quality creative at scale.

The role focuses on AI-powered automation, process optimization, and cross-functional collaboration with designers, writers, video producers, and marketers to balance business priorities with creative