Brand Operations Lead: Scale Creative Delivery

Triwill Group; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

One Medical membership

401(k) with employer match

Fertility HRA

Parental leave

Pet insurance

In-office perks: lunch

Job summary

Ramp is seeking a Director of Brand Operations to build the operating system for how Brand's creative gets produced. You will own processes, milestones, and cross-functional coordination to enable a high-volume, fast-moving creative team.

You’ll protect timing, reduce handoffs, and drive AI-enabled automation to cut overhead while maintaining output quality. You will partner with creative leads to ensure operations support velocity and scale across product launches, events, and brand campaigns.

Qualifications

• Exceptional organizational skills to manage 20+ live workstreams.
• Strong cross-functional root-cause instinct to untangle multi-team workflows.
• Experience building systems and automation to compress cycle time using tooling/AI.
• Metrics-driven delivery instrumentation to show progress clearly.
• Hands-on, lean leadership lifting both operations and people.
• Bias for better ways of working, removing bottlenecks without adding unnecessary process.
• Candidates from product/biz/GTM/finance ops backgrounds welcomed.

Responsibilities

• Own and build the operating system for Brand's creative production.
• Create brand operating system: processes, milestones, and ways of working to turn direction into shipped work.
• Diagnose bottlenecks, trace sources, and remove limiting factors across functions.
• Shield creatives from organizational swirl by absorbing cross-functional complexity.
• Automate workflows with AI to streamline intake, triage, status, reporting, and handoffs.
• Collaborate with creative leads so operations enhance, not hinder, creativity.
• Scope incoming work and integrate Brand early in projects across Ramp.

Skills

Organization

Root-cause analysis

Automation

Metrics-driven

Leadership

Process improvement

Operator mindset

Tools

AI workflows

Job description

Ramp is seeking a Director of Brand Operations to build the operating system for how Brand's creative gets produced. You will own processes, milestones, and cross-functional coordination to enable a high-volume, fast-moving creative team.

You’ll protect timing, reduce handoffs, and drive AI-enabled automation to cut overhead while maintaining output quality. You will partner with creative leads to ensure operations support velocity and scale across product launches, events, and brand campaigns.