AI-Driven Client Solutions Leader

Teleperformance USA; Montana; Remote; USD 62,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a senior client operations leader to translate business challenges into AI, automation, analytics, and process improvements across major accounts. You will drive value by turning pain points into scalable solutions and shaping a strategic roadmap.

Collaborating with Operations, IT, Reporting, Quality, and Product teams, you will own the innovation pipeline, champion customer outcomes, and help clients realize measurable growth and efficiency through digital

Qualifications

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions.
• 1+ years working with AI, automation, analytics, or CX technologies.
• Experience building business cases and transformation roadmaps.
• Strong executive presence and client relationship skills.
• Ability to translate technical capabilities into business value.
• Experience leading cross-functional initiatives and managing project portfolios.
• Strong analytical and storytelling skills.
• Comfortable presenting to senior client stakeholders.

Responsibilities

• Build trusted relationships across client stakeholders.
• Understand client priorities, risks, and business objectives.
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities.
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points.
• Recommend future-state technology solutions and roadmaps.
• Support business reviews with innovation, insights, and transformation recommendations.
• Track critical-to-quality metrics and continuous improvement initiatives.
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Job description

Teleperformance USA is seeking a senior client operations leader to translate business challenges into AI, automation, analytics, and process improvements across major accounts. You will drive value by turning pain points into scalable solutions and shaping a strategic roadmap.

Collaborating with Operations, IT, Reporting, Quality, and Product teams, you will own the innovation pipeline, champion customer outcomes, and help clients realize measurable growth and efficiency through digital