AI-Driven Client Solutions Lead

Teleperformance USA; Nebraska; À distance; USD 62 000 - 84 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Client Operations leader to translate business challenges into AI, automation, analytics, and process improvements for the account. You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the client portfolio.

You will build trusted relationships with client stakeholders, identify transformation opportunities, and partner with Operations, IT, Reporting, Quality, and Product teams to drive measurable impact.

Qualifications

• BEST Skills
• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Responsabilités

• Build trusted relationships across client stakeholders
• Understand client priorities, risks, and business objectives
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points
• Recommend future-state technology solutions and roadmaps
• Support business reviews with innovation, insights, and transformation recommendations
• Track critical-to-quality metrics and continuous improvement initiatives
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities

Connaissances

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Description du poste

Teleperformance USA is seeking a Client Operations leader to translate business challenges into AI, automation, analytics, and process improvements for the account. You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the client portfolio.

You will build trusted relationships with client stakeholders, identify transformation opportunities, and partner with Operations, IT, Reporting, Quality, and Product teams to drive measurable impact.