AI-Driven Client Solutions Lead

Teleperformance USA; Vermont; Remote; USD 62.000 - 84.000; Vollzeit

Benefits dieser Stelle

Health benefits

Mental health support

401(k) plan

Life insurance

FSA plans

Retail discounts

Zusammenfassung

Teleperformance USA seeks a client account and innovation lead to translate business challenges into AI, automation, analytics, and process improvements for the account.

You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy, building trusted relationships with client stakeholders and partnering with Operations, IT, Reporting, Quality, and Product teams to drive transformation.

Qualifikationen

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions.
• 1+ years working with AI, automation, analytics, or CX technologies.
• Strong executive presence and client relationship skills.
• Experience building business cases and transformation roadmaps.
• Ability to translate technical capabilities into business value.
• Experience leading cross-functional initiatives and managing project portfolios.
• Strong analytical and storytelling skills.
• Comfortable presenting to senior client stakeholders.

Aufgaben

• Build trusted relationships across client stakeholders.
• Understand client priorities, risks, and business objectives.
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities.
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points.
• Recommend future-state technology solutions and roadmaps.
• Support business reviews with innovation, insights, and transformation recommendations.
• Track critical-to-quality metrics and continuous improvement initiatives.
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities.

Kenntnisse

Account Management

AI Proficiency

Automation

CX technologies

Executive presence

Transformation roadmaps

Analytical skills

Storytelling

Client relationships

Cross-functional leadership

Tools

GenAI

Analytics

Knowledge Management

Agent Assist

Jobbeschreibung

Teleperformance USA seeks a client account and innovation lead to translate business challenges into AI, automation, analytics, and process improvements for the account.

You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy, building trusted relationships with client stakeholders and partnering with Operations, IT, Reporting, Quality, and Product teams to drive transformation.