Client Solutions & AI Innovation Lead

Teleperformance USA; Delaware; À distance; USD 62 000 - 84 000; Plein temps

Avantages offerts par ce poste

Health benefits for you and family

Mental health resources and time off

Competitive 401(k) plans and life保险

Retailer discounts

Résumé du poste

Teleperformance USA is seeking a senior-level professional to lead client accounts and drive innovation across AI, automation, analytics, and process improvements. You will own the account roadmap, translate challenges into technology-driven opportunities, and coordinate cross-functional teams to deliver value.

The role emphasizes building executive-level relationships, developing business cases, and guiding transformation programs with measurable outcomes for major brands.

Qualifications

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions.
• 1+ years working with AI, automation, analytics, or CX technologies.
• Strong executive presence and client relationship skills.
• Experience building business cases and transformation roadmaps.
• Ability to translate technical capabilities into business value.
• Experience leading cross-functional initiatives and managing project portfolios.
• Strong analytical and storytelling skills.
• Comfortable presenting to senior client stakeholders.

Responsabilités

• Build trusted relationships across client stakeholders
• Understand client priorities, risks, and business objectives
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points
• Recommend future-state technology solutions and roadmaps
• Support business reviews with innovation, insights, and transformation recommendations
• Track critical-to-quality metrics and continuous improvement initiatives
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities

Connaissances

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Description du poste

Teleperformance USA is seeking a senior-level professional to lead client accounts and drive innovation across AI, automation, analytics, and process improvements. You will own the account roadmap, translate challenges into technology-driven opportunities, and coordinate cross-functional teams to deliver value.

The role emphasizes building executive-level relationships, developing business cases, and guiding transformation programs with measurable outcomes for major brands.