Client Solutions & AI Innovation Lead

Teleperformance USA; Wyoming; Remote; USD 62,000 - 84,000; Full time

Job summary

Teleperformance USA is seeking an experienced leader to serve as the client account and innovation lead, translating business challenges into AI, automation, analytics, and process improvements. You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the account.

In this role you will build trusted relationships across client stakeholders, identify opportunities, and drive cross-functional collaboration to deliver measurable outcomes for the client

Qualifications

• 3+ years in Account Management, Client Success, Consulting, Digital Transformation, or Technology Solutions.
• 1+ years working with AI, automation, analytics, or CX technologies.
• Strong executive presence and client relationship skills.
• Experience building business cases and transformation roadmaps.
• Ability to translate technical capabilities into business value.
• Experience leading cross-functional initiatives and managing project portfolios.
• Strong analytical and storytelling skills.
• Comfortable presenting to senior client stakeholders.

Responsibilities

• Build trusted relationships across client stakeholders
• Understand client priorities, risks, and business objectives
• Provide account management for the client portfolio, supporting brand-specific needs.
• Identify and develop AI, automation, and digital transformation opportunities
• Manage innovation pipeline and business cases by leveraging client feedback and consumer pain points
• Recommend future-state technology solutions and roadmaps
• Support business reviews with innovation, insights, and transformation recommendations
• Track critical-to-quality metrics and continuous improvement initiatives
• Partner with Operations, IT, Reporting, Quality, and Product teams to execute improvements and priorities

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Job description

Teleperformance USA is seeking an experienced leader to serve as the client account and innovation lead, translating business challenges into AI, automation, analytics, and process improvements. You will own the innovation pipeline, future-state roadmap, and continuous improvement strategy for the account.

In this role you will build trusted relationships across client stakeholders, identify opportunities, and drive cross-functional collaboration to deliver measurable outcomes for the client