AI-Driven Client Service & Operations Analyst

JPMorgan Chase & Co.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Client Service Delivery Analyst to serve as a trusted partner to clients and internal teams, delivering exceptional service while supporting operational excellence.

You will address inquiries, process transactions, resolve complex issues, and identify opportunities to enhance the client experience. You will collaborate across Operations, Product, Technology, and Relationship Management, using data analytics and automation to drive timely resolutions,

Qualifications

• Experience in customer service operations with transaction processing and issue resolution.
• Ability to build productive relationships with internal stakeholders.
• Strong analytical, problem-solving, and formal communication skills.

Responsibilities

• Process client transactions accurately and efficiently, leveraging knowledge of products and procedures.
• Address client inquiries, troubleshoot issues, and drive timely resolution through collaboration.
• Partner with internal stakeholders to advocate for client needs and deliver solutions.
• Identify operational risks and service impacts; escalate appropriately and support resolution.
• Analyze client issues, service trends, and operational data to identify process improvements.
• Participate in end-to-end change management initiatives, implementing changes with minimal disruption.
• Support business initiatives, product enhancements, and operational transformation efforts.
• Leverage digital tools, automation, and emerging technologies to streamline workflows.
• Maintain focus on regulatory compliance, fraud awareness, and controls.
• Build and maintain productive relationships with clients and internal partners through proactive communication.

Skills

Customer service operations

Transaction processing

Troubleshooting

Issue resolution

Stakeholder management

Analytical thinking

Communication skills

Multitasking

Digital tooling proficiency

Job description

JPMorgan Chase & Co. in New York seeks a Client Service Delivery Analyst to serve as a trusted partner to clients and internal teams, delivering exceptional service while supporting operational excellence.

You will address inquiries, process transactions, resolve complex issues, and identify opportunities to enhance the client experience. You will collaborate across Operations, Product, Technology, and Relationship Management, using data analytics and automation to drive timely resolutions,