Client Experience & Operations Analyst (AI-Driven)

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Delivery Analyst to serve as a trusted partner to clients and internal stakeholders, delivering exceptional service while supporting operational excellence.

You will address client inquiries, process transactions, resolve complex issues, and identify opportunities to enhance the client experience. You will work across Operations, Product, Technology, and Relationship Management to drive timely resolutions and improvements, leveraging AI

Qualifications

• Knowledge of customer service operations and transaction processing.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent verbal and written communication with diverse audiences.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience collaborating across functions to resolve client issues.
• Proficiency in using technology to improve client service delivery.

Responsibilities

• Process client inquiries and transactions, resolve issues, and maintain strong client relationships.
• Troubleshoot client concerns and drive timely resolutions through collaboration.
• Partner with Operations, Product, Technology, and Relationship Management teams to meet client needs.
• Identify operational risks and trends; escalate concerns and support resolutions.
• Analyze client issues and data to identify process improvements and outcomes.
• Participate in end-to-end change management and process optimization initiatives.
• Support business initiatives and product enhancements to improve efficiency and client satisfaction.
• Leverage digital tools and automation to streamline workflows and performance.
• Maintain focus on regulatory compliance, fraud awareness, and risk controls.
• Build productive client and internal partner relationships through proactive communication.

Skills

Customer service operations

Analytical skills

Communication skills

Cross-functional collaboration

Attention to detail

Technology proficiency

Tools

AI tools

Job description

JPMorgan Chase & Co. is seeking a Client Service Delivery Analyst to serve as a trusted partner to clients and internal stakeholders, delivering exceptional service while supporting operational excellence.

You will address client inquiries, process transactions, resolve complex issues, and identify opportunities to enhance the client experience. You will work across Operations, Product, Technology, and Relationship Management to drive timely resolutions and improvements, leveraging AI