Client-Facing Service Analyst, Financial Services

JPMorgan Chase; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase is looking for a Customer Service Analyst to provide exceptional service to clients in their financial journey. This role involves being the first point of contact for customer queries and requires excellent communication skills. You will work to improve service delivery and interact with various departments.

The ideal candidate should have a degree in Economics or Finance, possess strong customer service skills, and be proactive. A range of benefits, including health care and retirement plans, will be offered.

Qualifications

• Excellent customer service skills in telephone and email etiquette.
• Client focus and interpersonal skills.
• High degree of discretion and judgement.

Responsibilities

• Act as the first point of contact providing exceptional customer service.
• Communicate with customers via phone and email.
• Interact with other areas to resolve client queries.
• Identify areas for improvement in service delivery.
• Handle challenging conversations including complaints.

Skills

Customer Service skills

Interpersonal skills

Proactive mindset

Technical skills

Education

University degree in Economics, Finance or equivalent

Job description

JPMorgan Chase is looking for a Customer Service Analyst to provide exceptional service to clients in their financial journey. This role involves being the first point of contact for customer queries and requires excellent communication skills. You will work to improve service delivery and interact with various departments.

The ideal candidate should have a degree in Economics or Finance, possess strong customer service skills, and be proactive. A range of benefits, including health care and retirement plans, will be offered.