Senior Client Service & Operations Analyst

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Tampa, FL is seeking a Client Service Delivery Analyst to deliver exceptional customer service and support across our access services.

You will handle inquiries, troubleshoot issues, and refer services based on client needs, while collaborating with internal teams to enhance client relationships. The role emphasizes utilization of AI/ML and automation tools to improve processes, with a focus on fraud prevention and security in a global access environment.

Qualifications

• Knowledge or equivalent expertise in customer service operations, with a focus on troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
• Fluent in English and Spanish languages (written, verbal, reading) communications.

Responsibilities

• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
• The Global Client Access - Access Support Group provides high quality technical support via telephone and chat. Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support.

Skills

Customer service

Troubleshooting

Stakeholder management

English

Spanish

Portuguese

AI/ML awareness

Automation tools

Job description

JPMorgan Chase & Co. in Tampa, FL is seeking a Client Service Delivery Analyst to deliver exceptional customer service and support across our access services.

You will handle inquiries, troubleshoot issues, and refer services based on client needs, while collaborating with internal teams to enhance client relationships. The role emphasizes utilization of AI/ML and automation tools to improve processes, with a focus on fraud prevention and security in a global access environment.