AI-Driven Client Outcomes Lead

congruentX; Charlotte (NC); On-site; USD 120,000 - 210,000; Full time

Job summary

cX seeks a senior delivery leader who owns outcomes and trusted client relationships. You will oversee a portfolio of engagements, driving commercial health and outcome gates while knowing when to contribute hands-on in D365/Dataverse to accelerate results.

Deliver with AI fluency, speak to executives, and maintain accountability for real, measurable value. We hire people who move fast, think differently, and care deeply about customers’ success.

Qualifications

• 8-12 years of delivery experience.
• Strong D365/Dataverse foundation.
• Proven ownership of client relationships at senior level.
• Practical, hands-on AI fluency.

Responsibilities

• Own delivery accountability across a portfolio of engagements.
• Maintain client relationships, monitor commercial health and outcomes.
• Know when to bring in technical firepower and when to work hands-on in D365/Dataverse.
• Use AI fluency to inform client conversations and demonstrate value.

Skills

Delivery experience

D365/Dataverse

AI fluency

Client relationships

Job description

cX seeks a senior delivery leader who owns outcomes and trusted client relationships. You will oversee a portfolio of engagements, driving commercial health and outcome gates while knowing when to contribute hands-on in D365/Dataverse to accelerate results.

Deliver with AI fluency, speak to executives, and maintain accountability for real, measurable value. We hire people who move fast, think differently, and care deeply about customers’ success.