AI-Driven Client Experience & Real Estate Ops Manager

Southern Home Group at Keller Williams Signature; Knoxville (TN); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Team-performance bonus

Referral income opportunities

Hybrid work model

Holidays off

Vacation days

Technology & training access

Job summary

Southern Home Group is seeking an experienced Client Experience Manager to own the client journey from signed representation through closing and beyond, ensuring seamless operations for buyers and sellers.

The role blends real estate transaction knowledge with proactive communication, ownership, and a forward-thinking approach to technology and AI, supporting a hybrid schedule in the Knoxville area.

Responsibilities

• Oversees buyer and listing management, contract-to-close coordination, and vendor management.
• Drives client communication, closing and gifting experiences, and ongoing improvement of systems and workflows, with AI-enabled processes.

Job description

Southern Home Group is seeking an experienced Client Experience Manager to own the client journey from signed representation through closing and beyond, ensuring seamless operations for buyers and sellers.

The role blends real estate transaction knowledge with proactive communication, ownership, and a forward-thinking approach to technology and AI, supporting a hybrid schedule in the Knoxville area.