Director, AI-Driven CX Strategy

EngineersOfAI; Salt Lake City (UT); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Up to four weeks of fully remote work per year

Hybrid work model

Job summary

EngineersOfAI is seeking an experienced AI operator to lead its customer experience strategy from the Salt Lake City office. In this hybrid role, you will optimize AI customer service platforms and drive team productivity through innovative internal tools.

As part of your responsibilities, you will develop performance metrics and lead a collaborative effort to enhance the customer experience using AI.

Qualifications

• Experience in AI operations and leading customer experience teams.
• Proven track record in performance metrics and optimization.
• Strong collaboration skills with product and engineering teams.

Responsibilities

• Lead the CX Strategy team in optimizing AI-driven customer service.
• Define and implement performance metrics for customer experience.
• Develop internal AI tools to enhance team productivity and efficiency.

Skills

AI operations

Customer experience strategy

Team leadership

Performance metrics management

Collaboration with engineering

Job description

EngineersOfAI is seeking an experienced AI operator to lead its customer experience strategy from the Salt Lake City office. In this hybrid role, you will optimize AI customer service platforms and drive team productivity through innovative internal tools.

As part of your responsibilities, you will develop performance metrics and lead a collaborative effort to enhance the customer experience using AI.