Client Experience Manager - Real Estate Operations

Southern Home Group at Keller Williams Signature; Knoxville (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Team-performance bonus

Referral income opportunities

Hybrid work model

Holidays off

Vacation days

Technology & training access

Job summary

Southern Home Group is seeking an experienced Client Experience Manager to own the client journey from signed representation through closing and beyond, ensuring seamless operations for buyers and sellers.

The role blends real estate transaction knowledge with proactive communication, ownership, and a forward-thinking approach to technology and AI, supporting a hybrid schedule in the Knoxville area.

Responsibilities

• Oversees buyer and listing management, contract-to-close coordination, and vendor management.
• Drives client communication, closing and gifting experiences, and ongoing improvement of systems and workflows, with AI-enabled processes.

Job description

Southern Home Group is looking for an experienced, highly organized, proactive, and client-focused Client Experience Manager to own the operational side of the client journey from signed representation through closing and Client for Life.

This is not a traditional Transaction Coordinator position. We are looking for someone who combines significant real estate transaction knowledge with genuine warmth, exceptional communication, strong ownership, leadership ability, and a forward-thinking approach to technology and AI.

Once our agents secure a client relationship, the Client Experience Manager becomes the operational point person. This role oversees buyer and listing management, contract-to-close coordination, vendor management, client communication, closing and gifting experiences, operational support staff, and continued improvement of our systems and workflows.

Our ideal candidate does not simply complete assigned tasks. They anticipate what needs to happen next, communicate before someone has to ask, identify potential problems early, take ownership of solutions, and consistently close the loop.

AI and automation are a significant part of where Southern Home Group is headed. This person will be expected to use AI as a daily operational tool and help identify new ways technology can improve efficiency, communication, documentation, and the client experience.

Compensation, Flexibility & Perks

• $60,000–$70,000 annual base salary, based on experience and qualifications

• Team-performance bonus opportunity

• Potential referral income opportunities for licensed real estate professionals, subject to team and brokerage policies

• Hybrid flexibility with approximately 80% remote work and 20% in-person responsibilities in the Knoxville area

• 10 paid government-observed holidays annually after the first 90 days

• 10 vacation days annually after the first 90 days, accrued throughout the year

• Access to company-provided technology, systems, training, and professional development resources

Southern Home Group does not currently offer employer-sponsored health insurance.

This is a hybrid position, not a fully remote role. Candidates must be local and available for team meetings, trainings, networking and client events, planning sessions, occasional office responsibilities, and listing or transaction needs. The exact in-person schedule may vary based on the needs of the team and business.