Real Estate Operations & Client Experience Lead

EmpowerHome; Chantilly (VA); On-site; USD 47,000 - 63,000; Full time

Job summary

EmpowerHome in Chantilly, Virginia is seeking a Real Estate Operations Manager to lead daily operations, support team performance, and streamline processes from listing through closing.

You will drive accountability, improve workflows, and partner with leadership to grow the business while delivering an exceptional client experience. This is a senior, hands-on leadership role with strong communication and problem-solving requirements.

Qualifications

• Experience in real estate operations, listing coordination, client success, or project management preferred.
• Strong leadership, organization, and time-management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Tech-savvy with experience using CRM systems, MLS platforms, and Microsoft Office.

Responsibilities

• Lead, coach, and develop team members.
• Oversee client experience, service quality, and satisfaction.
• Improve real estate systems, processes, and daily workflows.
• Monitor performance, establish accountability, and drive results.
• Identify and resolve client and operational challenges.
• Partner with leadership to improve efficiency and productivity.

Skills

Team Leadership

Operations Management

CRM systems

MLS platforms

Microsoft Office

Problem solving

Tools

CRM software

MLS platforms

MS Office

Job description

EmpowerHome in Chantilly, Virginia is seeking a Real Estate Operations Manager to lead daily operations, support team performance, and streamline processes from listing through closing.

You will drive accountability, improve workflows, and partner with leadership to grow the business while delivering an exceptional client experience. This is a senior, hands-on leadership role with strong communication and problem-solving requirements.