AI-Driven Business Systems Analyst

Bitovi; Durham (NC); On-site; USD 126,000 - 244,000; Full time

Job summary

Avalara is seeking a Business Systems Analyst to translate complex business workflows into well-defined AI-enabled automation requirements. You will collaborate with AI Automation Engineers, architects, and stakeholders to define system interactions, establish acceptance criteria, and ensure governance and traceability across automated processes.

In this AI-first role, you will map current and future-state processes, create structured use cases, and drive transformations that improve delivery

Qualifications

• BS in Computer Science or Engineering (required).
• 5+ years experience as a Business Systems Analyst or Techno-Functional Analyst.
• Experience with AI automation, enterprise workflows, system integrations, APIs, n8n, Boomi, or automation platforms.
• Strong understanding of Agentic AI, REST APIs, webhooks, JSON, data mapping concepts, and workflow orchestration patterns.
• Experience documenting requirements for automation, AI-enabled workflows, system interactions, and business process transformations.
• Ability to interpret technical design documents and collaborate with AI Automation Engineers, architects, and stakeholders.
• Excellent communication skills across business and technical audiences.

Responsibilities

• Partner with stakeholders and AI Automation Engineers to gather, analyze, and document AI automation requirements.
• Map and document current-state and future-state processes; identify transformation opportunities.
• Break down complex workflows into structured, implementable use cases with decision points and human-in-the-loop steps.
• Identify risks, edge cases, control requirements, and system dependencies before automation development.
• Create and manage JIRA tickets with detailed requirement descriptions, acceptance criteria, dependencies, and traceability.

Skills

AI automation

Process analysis

Requirements documentation

Stakeholder collaboration

Data mapping

Problem solving

Education

B.S. in Computer Science or Engineering

Tools

n8n

Boomi

REST APIs

Webhooks

JSON

Job description

Avalara is seeking a Business Systems Analyst to translate complex business workflows into well-defined AI-enabled automation requirements. You will collaborate with AI Automation Engineers, architects, and stakeholders to define system interactions, establish acceptance criteria, and ensure governance and traceability across automated processes.

In this AI-first role, you will map current and future-state processes, create structured use cases, and drive transformations that improve delivery