Senior Business Systems Analyst — AI-Driven Processes

US Signal; Grand Rapids, Northern (MI, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Remote or hybrid flexibility

Comprehensive benefits package

Paid time off and holidays

401(k) with employer contribution

Volunteer time

Job summary

US Signal is seeking a Senior Business Systems Analyst to join its Business Systems and AI team. You will gather requirements, map current-state workflows, and prepare structured analyses to guide decisions on process and system improvements.

You’ll work with Operations, Technology, and stakeholders to translate needs into actionable documentation and options. You will analyze cross-functional processes, document issues, and support testing, validation, and stakeholder feedback, helping

Qualifications

• Gather requirements from business stakeholders and document current-state workflows.
• Map workflows, data inputs, handoffs, system usage, and bottlenecks to identify improvements.
• Document issues, enhancement requests, and potential solution options across SaaS platforms and business systems.
• Coordinate stakeholder feedback, support testing/validation, and document decisions, risks, and follow-ups.

Responsibilities

• Gather Requirements and Document Business Needs: Meet with business stakeholders and subject matter experts to gather requirements, clarify business needs, document current-state workflows, and define desired outcomes for process or system improvements.
• Analyze Business Processes: Map workflows, data inputs, handoffs, system usage, and operational bottlenecks to identify root causes and practical improvement opportunities. Prepare process maps, summaries, and recommendations for manager or leadership review.
• Support Business Systems Analysis: Document issues, enhancement requests, user impacts, and potential solution options across existing SaaS platforms, integrations, workflow tools, and business systems.
• Support Project and Implementation Activities: Participate in cross-functional projects by preparing requirements, supporting testing and validation, coordinating stakeholder feedback, and documenting decisions, risks, and follow-up items.
• Develop Reporting and Recommendations: Use operational data, stakeholder feedback, and process observations to summarize findings, track improvement opportunities, and develop recommendations that support prioritization and decision-

Skills

Requirements gathering

Process mapping

Documentation

Stakeholder communication

Analytical thinking

Education

Bachelor's degree or 4+ years experience

Tools

SaaS platforms

CRM

ERP

Workflow tools

Job description

US Signal is seeking a Senior Business Systems Analyst to join its Business Systems and AI team. You will gather requirements, map current-state workflows, and prepare structured analyses to guide decisions on process and system improvements.

You’ll work with Operations, Technology, and stakeholders to translate needs into actionable documentation and options. You will analyze cross-functional processes, document issues, and support testing, validation, and stakeholder feedback, helping