AI-Driven Business Process Analyst

UKG; United States; On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes, analyze signals, and design AI-enabled workflows balancing automation with human oversight. You’ll own scoped analysis from journey maps to MVP scope, and partner with product and delivery teams to define use cases, acceptance criteria, and success metrics.

You will work with executives and cross-functional teams to translate enterprise priorities into practical change, measure outcomes, and support adoption while driving

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.

Responsibilities

• Partner with executive leaders and business teams to define process challenges, target outcomes, and hypotheses for where artificial intelligence can create value.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated artificial intelligence agents that combine internal and external signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review, approval, or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for artificial intelligence-enabled processes.
• Shape future-state concepts into solution ideas and minimum viable product (MVP) scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, business outcome measures, and guardrails for artificial intelligence-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, user acceptance testing (UAT), and iterative process refinement.
• Facilitate working sessions with business and delivery leaders to align on future-state models, ownership, decisions, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Skills

Business process analysis

Process improvement

Stakeholder interviews

Future-state design

AI-enabled processes

UAT

Cross-functional collaboration

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

SQL

Tableau

Job description

UKG is seeking a Business Process Analyst to map complex processes, analyze signals, and design AI-enabled workflows balancing automation with human oversight. You’ll own scoped analysis from journey maps to MVP scope, and partner with product and delivery teams to define use cases, acceptance criteria, and success metrics.

You will work with executives and cross-functional teams to translate enterprise priorities into practical change, measure outcomes, and support adoption while driving