AI-Driven Process Analyst: Map, Improve & Orchestrate

UKG Inc.; Santa Fe (NM); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes, define AI-enabled workflows, and partner with product and delivery teams to drive measurable business outcomes. You will balance autonomy with human oversight while shaping future-state concepts into MVP scope.

You will own scoped analysis from journey maps to recommendations, validate solutions, measure results, and help translate enterprise priorities into practical change.

Qualifications

• 2–3 years hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to AI-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills, including the ability to present concise, decision-ready analysis to business stakeholders and executive leaders.

Responsibilities

• Define process challenges and hypotheses for where artificial intelligence can create value with executive leaders.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated artificial intelligence agents that combine internal and external signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review, approval, or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for AI-enabled processes.
• Shape future-state concepts into solution ideas and MVP scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, business outcome measures, and guardrails for AI-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, UAT, and iterative process refinement.
• Facilitate working sessions with business and delivery leaders to align on future-state models, ownership, decisions, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Skills

Process analysis

Stakeholder interviews

Journey mapping

AI-enabled processes

Requirements gathering

UAT

Prototying

Cross-functional collaboration

Communication

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

Tableau

SQL

Job description

UKG is seeking a Business Process Analyst to map complex processes, define AI-enabled workflows, and partner with product and delivery teams to drive measurable business outcomes. You will balance autonomy with human oversight while shaping future-state concepts into MVP scope.

You will own scoped analysis from journey maps to recommendations, validate solutions, measure results, and help translate enterprise priorities into practical change.