AI Delivery Lead - Engagement Manager Public Sector TS/SCI

Scale AI, Inc.; Miami (FL); On-site; USD 138,000 - 208,000; Full time

Benefits offered by this job

Health, dental and vision coverage

Retirement benefits

Learning and development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI, Inc. is seeking an Engagement Manager to lead and coordinate delivery of agentic workflows for a national security customer. You will own or support a large account plan, manage day-to-day execution, and ensure an exceptional customer experience.

You will work with a cross-functional team to scope use cases, deliver AI/ML objectives, and implement customer accounts. A TS/SCI clearance and 4 days/week on-site in Omaha are required, with up to 25% travel.

Qualifications

• Must have an active TS/SCI clearance.
• 5+ years of experience in stakeholder management or customer-facing enterprise-scale delivery.
• Structured, analytics-driven problem-solving skills.
• Excellent verbal and written communication skills.
• Willingness to be onsite with the customer in the Omaha area 4 days per week and travel at least 25% of the time.

Responsibilities

• Manage customer relationships from the executive to the end user.
• Scope agentic workflow use cases with Scale's engineering team.
• Lead a cross-functional project team to deliver AI/ML objectives.
• Proactively identify customer needs and operator pain points to ensure customer success.
• Oversee onboarding and successful implementation of customer accounts.

Skills

Stakeholder management

Customer-facing role

Project leadership

Analytical problem solving

Excellent communication

Education

Technical degree in CS/Engineering

Tools

Python

SQL

API familiarity

Job description

Scale AI, Inc. is seeking an Engagement Manager to lead and coordinate delivery of agentic workflows for a national security customer. You will own or support a large account plan, manage day-to-day execution, and ensure an exceptional customer experience.

You will work with a cross-functional team to scope use cases, deliver AI/ML objectives, and implement customer accounts. A TS/SCI clearance and 4 days/week on-site in Omaha are required, with up to 25% travel.