AI Data Center On-Site Engineer | Hands-On Server Specialist

Netpace Inc; Dalton (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Netpace Inc. seeks an On-Site Service Engineer to support enterprise data center and server environments, including AI platforms. This hands-on, customer-facing role emphasizes uptime, hardware issue resolution, and delivering exceptional on-site service.

Prior AI experience is not required; strong data center and server fundamentals matter. Role includes on-call rotations and occasional shift variations to meet client needs in Dalton, GA.

Qualifications

• 3+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor's degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Server hardware

Linux OS

Troubleshooting

On-site support

Customer communication

Education

Associate or Bachelor's degree in IT

Tools

Dell servers

Job description

Netpace Inc. seeks an On-Site Service Engineer to support enterprise data center and server environments, including AI platforms. This hands-on, customer-facing role emphasizes uptime, hardware issue resolution, and delivering exceptional on-site service.

Prior AI experience is not required; strong data center and server fundamentals matter. Role includes on-call rotations and occasional shift variations to meet client needs in Dalton, GA.