On-Site Data Center Engineer — AI & Dell Hardware

Netpace Inc; Ellendale (ND); Presencial; USD 65.000 - 95.000; A tiempo parcial

Descripción de la vacante

Client Corporation in Ellendale, North Dakota is seeking an On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.

Prior AI experience is not required; strong data center and server fundamentals are what matter most.

Formación

• 3+ years of experience in technical support, field service, or data center roles.
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.

Responsabilidades

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Conocimientos

Server hardware components

Linux

Field/service experience

Customer communication

On-call support

Educación

Associate or Bachelor's degree in IT or related field

Descripción del empleo

Client Corporation in Ellendale, North Dakota is seeking an On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.

Prior AI experience is not required; strong data center and server fundamentals are what matter most.