AI Cybersecurity Solutions Engineer (Pre-Sales)

Darktrace; Wisconsin; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Parental leave

Pet insurance

Life insurance

Commuter benefits

401(k)

Employee Assistance Program

Job summary

Darktrace, a global leader in AI-driven cybersecurity, is seeking a Solutions Engineer in Wisconsin to drive technical strategy for upsell, cross-sell, and renewals. You will conduct ongoing discovery, translate insights into new use cases, and align solutions to business outcomes and ROI across hybrid and multi-cloud environments.

You will design scalable deployments, advise on integrations, reduce alert fatigue, and advance customers toward AI-driven security operations.

Qualifications

• Experience in Solutions Engineering, pre-sales, or technical account roles (cybersecurity/SaaS).
• Strong knowledge of networking, cloud platforms, and security architectures.
• Familiarity with SOC tools (SIEM, SOAR, EDR/XDR) and complex environments.
• Proven ability to expand accounts, design solutions, and influence stakeholders.
• Strong communication, analytical, and consultative selling skills.
• Fundamental understanding of AI technologies (LLM, ML, NLP).
• Bachelor’s degree or higher preferred (or equivalent experience).
• Relevant Cloud, Security, and/or AI certifications are a plus.

Responsibilities

• Lead technical strategy for upsell, cross-sell, and renewals.
• Identify expansion opportunities, risks, and technical whitespace.
• Build long-term credibility with Security, IT, and Cloud stakeholders.
• Conduct ongoing discovery of customer environments, threats, and adoption gaps.
• Translate insights into new use cases and expansion opportunities (MEDDPICC).
• Align solutions to business outcomes, ROI, and success metrics.
• Expand and optimize deployments across core platform products and cross-platform products.
• Design scalable solutions across hybrid, multi-cloud, and existing security stacks (SIEM, SOAR, EDR, NGFW).
• Advise on integrations, performance, and architectural trade-offs.
• Uncover and align solutions to SOC workflows (triage, investigation, response).
• Reduce alert fatigue and improve analyst efficiency.
• Advance customers toward proactive, AI-driven security operations.
• Engage technical and executive stakeholders with tailored messaging.
• Translate capabilities into business value (ROI, efficiency, risk reduction).
• Influence decisions through consultative, insight-driven conversations.
• Partner with AEs on opportunity qualification, deal strategy, and forecasting.
• Support account planning, QBRs, and prioritization of high-impact initiatives.
• Work with Customer Success, Professional Services, Support, Product, and Engineering.
• Drive adoption, resolve challenges, and provide product feedback.

Skills

Solutions engineering

Pre-sales

Cybersecurity SaaS

Networking knowledge

Cloud (AWS/Azure/GCP)

SOC tools (SIEM/SOAR/EDR/XDR)

Stakeholder influence

Communication skills

AI technologies (LLM/ML/NLP)

Education

Bachelor's degree or higher

Tools

SIEM

SOAR

EDR/XDR

AWS

Azure

GCP

Job description

Darktrace, a global leader in AI-driven cybersecurity, is seeking a Solutions Engineer in Wisconsin to drive technical strategy for upsell, cross-sell, and renewals. You will conduct ongoing discovery, translate insights into new use cases, and align solutions to business outcomes and ROI across hybrid and multi-cloud environments.

You will design scalable deployments, advise on integrations, reduce alert fatigue, and advance customers toward AI-driven security operations.