Expansion Solutions Engineer – Cybersecurity AI Growth

Darktrace; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

Pet insurance

Life insurance

Commuter benefits

401(k)

Employee Assistance Program

Job summary

Darktrace is a global leader in AI-driven cybersecurity seeking a Solutions Engineer for the Expansion Team in Chicago. You will partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers, guiding the technical expansion from discovery to value realization.

As a trusted technical advisor, you will shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle, strengthening cyber

Qualifications

• Experience in solutions engineering, pre-sales, or technical account roles in cybersecurity/SaaS.
• Strong knowledge of networking, cloud, and security architectures.
• Familiarity with SOC tools (SIEM, SOAR, EDR/XDR) and complex environments.
• Proven ability to expand accounts, design solutions, and influence stakeholders.
• Strong communication, analytical, and consultative selling skills.
• Fundamental understanding of AI technologies (LLM, ML, NLP) is a plus.

Responsibilities

• Lead technical strategy for upsell, cross-sell, and renewals.
• Identify expansion opportunities, risks, and technical whitespace.
• Build long-term credibility with Security, IT, and Cloud stakeholders.
• Conduct ongoing discovery of customer environments, threats, and adoption gaps.
• Translate insights into new use cases and expansion opportunities.
• Expand and optimize deployments across core platform products and cross-platform products.
• Advise on integrations, performance, and architectural trade-offs.
• Uncover and align solutions to SOC workflows and reduce alert fatigue.
• Engage technical and executive stakeholders with tailored messaging and demonstrate ROI.

Skills

Solutions engineering

Cloud & security

Networking

SaaS sales support

Communication

Consultative selling

Education

Bachelor's degree or higher

Tools

SIEM

SOAR

EDR/XDR

AWS

Azure

GCP

Job description

Darktrace is a global leader in AI-driven cybersecurity seeking a Solutions Engineer for the Expansion Team in Chicago. You will partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers, guiding the technical expansion from discovery to value realization.

As a trusted technical advisor, you will shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle, strengthening cyber