AI Cybersecurity Field Engineer — Post-Sales Impact

F5; United States; Remote; USD 138,000 - 208,000; Full time

Job summary

F5 is seeking a Forward Deployed Engineer located in the Pacific Time Zone to drive technical onboarding, post‑sales engagement, and long‑term customer success for AI security solutions. You will collaborate with Solutions Engineering, and Support to accelerate time-to-value and shape future services.

The role requires 8+ years in post-sales technical roles, experience deploying AI systems, and strong enterprise infrastructure knowledge.

Qualifications

• 8+ years in a Post-Sales technical role.
• Experience building and/or deploying AI Systems/Applications.
• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols).
• Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations).
• Experience working with enterprise customers in regulated industries.
• Excellent communication and project management skills.
• Ability to thrive in a high growth environment.
• Red Hat Certified Specialist in OpenShift Administration is a nice-to-have.

Responsibilities

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
• Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams.
• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably.
• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps and escalating as needed.
• Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing.
• Document repeatable processes, technical guides, implementation templates, and internal runbooks.
• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev teams.
• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services.

Skills

Post-Sales tech

AI Systems

Enterprise infra

Technical deployments

Enterprise customers

Communication skills

Project management

OpenShift Admin

Job description

F5 is seeking a Forward Deployed Engineer located in the Pacific Time Zone to drive technical onboarding, post‑sales engagement, and long‑term customer success for AI security solutions. You will collaborate with Solutions Engineering, and Support to accelerate time-to-value and shape future services.

The role requires 8+ years in post-sales technical roles, experience deploying AI systems, and strong enterprise infrastructure knowledge.