AI Security Solutions Engineer - Post-Sales & Onboarding

F5 Networks, Inc

United States

On-site

USD 120,000 - 160,000

Full time

5 days ago

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Job summary

F5 Networks, Inc. is seeking an experienced Forward Deployed Engineer to lead customer onboarding and post-sales technical engagement.

You will be the primary technical contact, coordinating with Solutions Engineering and Support to drive rapid adoption and long-term partnerships. In this role, you will develop structured implementation plans, manage risks, and document repeatable processes while advocating for customers to influence roadmap and future services in a fast-growing AI security

Qualifications

8+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar).
Experience building and/or deploying AI Systems/Applications.
Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols).
Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations).
Experience working with enterprise customers in regulated industries (AI/ML or cybersecurity products is a plus).
Excellent communication and project management skills - able to set expectations and drive timelines.

Responsibilities

Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams.
Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably.
Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps, and escalate as needed.
Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing.
Document repeatable processes, technical guides, implementation templates, and internal runbooks.
Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams.
Act as a customer advocate, gathering feedback and insights to inform roadmap and future services.