AI-CX Solution Architect: Cloud & CCaaS Leader

Capgemini; United States; Hybrid; USD 88,544 - 207,401; Full time

Benefits offered by this job

Paid time off based on employee grade

Medical, dental, and vision coverage

Retirement savings plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini is looking for a Gemini Enterprise Customer Experience (CX) Solution Lead to drive technical strategy and solution architecture for AI-powered CX transformations. This hybrid role is based in several preferred locations including Atlanta and New York.

Key responsibilities include design and execution of scalable architectures, guiding delivery teams, and aligning cross-functional efforts. A minimum of 10 years’ experience in contact center solutions is required, along with expertise in Google Cloud.

Qualifications

• 10+ years of experience in contact center technical presales or consultative solution architecture.
• Experience in designing and architecting CCaaS and AI-driven CX solutions.
• Strong knowledge of Contact Center technologies including ACD, CRM integration, and chatbots.

Responsibilities

• Lead technical strategy and solution architecture for AI-powered CX transformations.
• Design and lead scalable AI-powered CX architectures.
• Guide delivery teams from POC to production ensuring quality outcomes.

Skills

Contact center technical presales

Consultative solution architecture

Google Cloud Platform

Natural language processing

Relationship-building skills

Tools

Google CCAI

Amazon Connect

Genesys Cloud

Twilio

Job description

Capgemini is looking for a Gemini Enterprise Customer Experience (CX) Solution Lead to drive technical strategy and solution architecture for AI-powered CX transformations. This hybrid role is based in several preferred locations including Atlanta and New York.

Key responsibilities include design and execution of scalable architectures, guiding delivery teams, and aligning cross-functional efforts. A minimum of 10 years’ experience in contact center solutions is required, along with expertise in Google Cloud.