AI-Driven CX Solution Architect – Google Cloud

Capgemini; New York (NY); Hybrid; USD 88,544 - 207,401; Full time

Benefits offered by this job

Paid time off based on employee grade

Medical, dental, and vision coverage

Retirement savings plans

Job summary

Capgemini is seeking a Customer Experience (CX) Solution Architect - Google Cloud in New York. In this hybrid role, you will lead the technical strategy and architecture for AI-driven CX transformations, ensuring a successful delivery across various platforms.

Your responsibilities include designing scalable architectures, driving technical sales, and integrating solutions like CCaaS and AI. Required qualifications include over 10 years of experience in a consultative role and expertise in Google Cloud technologies.

Qualifications

• Proven experience in architecting CCaaS and AI-driven CX solutions.
• Strong, holistic knowledge of Contact Center technologies.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead technical strategy and solution architecture for AI-powered CX transformations.
• Guide delivery teams from POC to production.
• Align Capgemini, Google, and partner teams on architecture execution.

Skills

Contact center technical presales experience

Curran's AI-driven CX solutions experience

Communication and relationship-building skills

Google Cloud certifications

Strong knowledge of contact center technologies

Education

10+ years in consultative solution architecture

Tools

Google Cloud platform

Genesys

Amazon Connect

Twilio

Job description

Capgemini is seeking a Customer Experience (CX) Solution Architect - Google Cloud in New York. In this hybrid role, you will lead the technical strategy and architecture for AI-driven CX transformations, ensuring a successful delivery across various platforms.

Your responsibilities include designing scalable architectures, driving technical sales, and integrating solutions like CCaaS and AI. Required qualifications include over 10 years of experience in a consultative role and expertise in Google Cloud technologies.