Strategic Customer Success Manager - AI-Driven Growth

Wingenapp; Atlanta (GA); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Swordpoint is seeking a Customer Success Manager to own and grow our WinGen customer relationships. You will manage a portfolio of high-value accounts, driving utilization, satisfaction, and expansion through strategic collaboration across programs and teams.

You will use AI tools to deliver faster support, uncover product opportunities, and shape how we scale the customer success function as the company grows. This is a high-ownership, individual-contributor role with a clear path to leadership.

Qualifications

• Experience owning customer relationships for a software product with outcomes-centered accountability.
• Consultative instinct to turn conversations into expansion, upsell, or product insight.
• Genuine enthusiasm for AI with hands-on use of AI tools in daily work.
• Strong organization and follow-through across a large account base; nothing falls through the cracks.
• Excellent written and verbal communication with customers at all levels; translate needs to product/sales teams.

Responsibilities

• Manage Swordpoint's most important accounts, including private equity roll-ups, with responsibility for utilization, satisfaction, and retention.
• Work across programs and the broader account base, not a single customer.
• Resolve issues with deep knowledge of the WinGen platform; manage tickets in Zoho Desk.
• Identify opportunities to sell existing products and help convert them.
• Communicate customer problems beyond WinGen's scope to product and sales teams for expansion.
• Use AI tools to deliver faster answers, better account intelligence, and smarter coverage.
• Rethink how the customer success function creates value and scales as the team grows.
• Track and report on account health, utilization, and customer satisfaction to leadership.

Skills

Customer relationships

Upsell/expansion selling

AI tools usage

Account organization

Communication (written/verbal)

Ambiguity navigation

Tools

Zoho Desk

Salesforce

ServiceTitan

Housecall Pro

Zoho CRM

Job description

Swordpoint is seeking a Customer Success Manager to own and grow our WinGen customer relationships. You will manage a portfolio of high-value accounts, driving utilization, satisfaction, and expansion through strategic collaboration across programs and teams.

You will use AI tools to deliver faster support, uncover product opportunities, and shape how we scale the customer success function as the company grows. This is a high-ownership, individual-contributor role with a clear path to leadership.