Customer Success Account Manager

Inclusively Remote; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

GenAI.Works seeks a Customer Success & Account Manager to own relationships with existing clients, ensure successful delivery, and drive long-term account growth. You’ll coordinate with internal Content, Marketing, Creative, and other teams to ensure campaigns and deliverables are executed smoothly and on time.

You will work in a fast-growing startup environment, proactively identifying opportunities for retention, renewals, and expansion, while maintaining exceptional client communication and

Qualifications

• 2+ years of experience in Account Management, Customer Success, Client Services, Partnerships, or a similar client-facing role.
• Strong relationship-building and client communication skills.
• Commercial mindset with experience in or exposure to client retention, upselling, renewals, or account growth.
• Experience working with US-based or international clients is highly desirable.
• Strong organization and ability to manage multiple accounts, priorities, and deadlines.
• Proactive problem-solving skills and ability to make decisions independently.
• Experience coordinating with cross-functional teams.
• Comfortable working in a fast-paced startup environment with changing priorities and ambiguity.
• Strong written and spoken English.

Responsibilities

• Own and develop relationships with existing clients and partners, acting as a key point of contact.
• Understand clients’ goals and recommend solutions that help them get maximum value from GenAI.Works.
• Identify opportunities for retention, upselling, account expansion, and deeper partnerships.
• Manage client onboarding, expectations, ongoing communication, and regular check-ins.
• Coordinate campaigns and deliverables across Content and other internal teams.
• Manage timelines, client materials, feedback, approvals, and publishing schedules to keep delivery on track.
• Proactively identify and resolve client issues, delivery risks, and blockers.
• Monitor campaign performance and provide clients with relevant insights and recommendations.
• Share client feedback and opportunities with internal teams to help improve our solutions and processes.

Skills

Relationship building

Client communication

Commercial mindset

Organization

Problem solving

Cross-functional coordination

English proficiency

Job description

GenAI.Works is building AI products that help individuals and organizations learn, adopt, and apply Artificial Intelligence.

Our ecosystem includes AI education programs, learning platforms, communities, hackathons, and enterprise initiatives that support professionals and businesses worldwide.

About the role

We’re looking for a Customer Success & Account Manager to own and develop relationships with our existing clients, ensure successful delivery, and help drive long-term account growth.

This is a client-facing, commercially minded role combining Customer Success, Account Management, and hands-on delivery coordination. You’ll work closely with clients to understand their goals and help them get maximum value from their partnership with GenAI.Works, and identify opportunities for retention, upselling, and account expansion.

You’ll also coordinate with our internal Content, Marketing, Creative, and other teams to ensure campaigns and deliverables are executed smoothly and on time.

As a fast-growing startup, we’re looking for someone who is proactive, commercially aware, comfortable with changing priorities, and able to take ownership without needing constant direction.

What You’ll Do

• Own and develop relationships with existing clients and partners, acting as a key point of contact.
• Understand clients’ goals and recommend solutions that help them get maximum value from GenAI.Works.
• Identify opportunities for retention, upselling, account expansion, and deeper partnerships.
• Manage client onboarding, expectations, ongoing communication, and regular check-ins.
• Coordinate campaigns and deliverables across Content and other internal teams.
• Manage timelines, client materials, feedback, approvals, and publishing schedules to keep delivery on track.
• Proactively identify and resolve client issues, delivery risks, and blockers.
• Monitor campaign performance and provide clients with relevant insights and recommendations.
• Share client feedback and opportunities with internal teams to help improve our solutions and processes.

What We’re Looking For

• 2+ years of experience in Account Management, Customer Success, Client Services, Partnerships, or a similar client-facing role.
• Strong relationship-building and client communication skills.
• Commercial mindset with experience in or exposure to client retention, upselling, renewals, or account growth.
• Experience working with US-based or international clients is highly desirable.
• Strong organization and ability to manage multiple accounts, priorities, and deadlines.
• Proactive problem-solving skills and ability to make decisions independently.
• Experience coordinating with cross-functional teams.
• Comfortable working in a fast-paced startup environment with changing priorities and ambiguity.
• Strong written and spoken English.

Nice to Have

• Experience with outbound sales, prospecting, lead generation, or new business development.
• Experience in AI, SaaS, digital media, AdTech, MarTech, PR, advertising, or community-driven platforms.
• Experience with branded content, digital campaigns, sponsorships, newsletters, or audience engagement.
• Familiarity with campaign performance metrics and using data to make client recommendations.
• Interest in AI and familiarity with current AI tools and industry trends.