AI Control Tower Program Manager (ServiceNow)

System One; Leesburg (VA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Hybrid work model

Job summary

System One seeks an AI Technical Program Manager for a long-term contract in Leesburg, VA. Hybrid onsite/remote work applies as the project drives enterprise AI governance and governance-aligned ServiceNow AI Control Tower implementations.

The role requires deep experience with ServiceNow architectures, AI lifecycle management, and strong governance. You will manage cross-functional teams, vendor relationships, and executive reporting while ensuring measured progress and risk mitigation.

Qualifications

• Proven experience leading enterprise ServiceNow AI Control Tower (AICT) initiatives.
• Strong knowledge of ServiceNow architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations, APIs, and reporting tools.
• Hands-on experience with AI and GenAI, LLMs, model lifecycle, AI observability, and security considerations (prompt injection, data leakage).
• Experience integrating ServiceNow with AI platforms, security tools, data platforms, and enterprise applications.
• Excellent program management skills with KPI development and executive reporting.

Responsibilities

• Lead and coordinate the implementation of ServiceNow AICT projects ensuring alignment with governance policies.
• Manage cross-functional teams, vendors, and internal stakeholders to deliver solutions on time and within scope.
• Develop and maintain program plans, milestones, dependencies, RAID logs, and KPIs for project execution.
• Establish governance processes and stakeholder communication for transparency.
• Translate AI policies into actionable ServiceNow workflows, controls, and dashboards.
• Oversee integration between ServiceNow and AI platforms, security tools, and data flows.
• Facilitate lessons learned and continuous improvement throughout the project lifecycle.
• Manage scope, schedule, quality, security, and compliance risks; remove blockers.
• Lead and mentor project teams and manage vendor relationships for quality.

Skills

ServiceNow AICT governance

Program management

Cross-functional leadership

AI governance & risk

APIs & integrations

AI observability & security

Stakeholder management

GRC/IRM concepts

Leadership

Education

Bachelor’s degree in Computer Science / IT

Tools

ServiceNow

PM tools

Job description

System One seeks an AI Technical Program Manager for a long-term contract in Leesburg, VA. Hybrid onsite/remote work applies as the project drives enterprise AI governance and governance-aligned ServiceNow AI Control Tower implementations.

The role requires deep experience with ServiceNow architectures, AI lifecycle management, and strong governance. You will manage cross-functional teams, vendor relationships, and executive reporting while ensuring measured progress and risk mitigation.