Senior AI‑Driven Strategic Programs Leader

Servicenow; San Diego (CA); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

Employee stock purchase plan (ESPP)

Family leave programs

Job summary

ServiceNow is seeking a Senior Program Manager to drive cross-functional priorities across the Cloud Engineering & Support organization. You will collaborate with senior executives across geographies, organize complex problems into milestones, and design scalable processes to deliver strategic outcomes.

You will lead governance, communicate objectives and risks, and ensure accountability across workstreams, influencing teams without direct authority.

Qualifications

• 12+ years in project/program management in mid/large companies with relevant degree.
• Experience coordinating cross-functional teams and executives.
• Strong communication and presentation skills for executives.

Responsibilities

• Drive cross-functional priorities and strategic programs at scale.
• Build relationships and influence across geographies and functions.
• Organize complex problems into milestones with clear success criteria.
• Develop scalable processes and lead change management.
• Establish governance and run executive-level meetings with transparency.

Skills

Project management

Cross-functional leadership

Executive communication

Stakeholder management

Strategic thinking

Facilitation

Education

Bachelor's degree

Job description

ServiceNow is seeking a Senior Program Manager to drive cross-functional priorities across the Cloud Engineering & Support organization. You will collaborate with senior executives across geographies, organize complex problems into milestones, and design scalable processes to deliver strategic outcomes.

You will lead governance, communicate objectives and risks, and ensure accountability across workstreams, influencing teams without direct authority.