AI Technical Program Manager

System One; Leesburg (VA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Hybrid work model

Job summary

System One seeks an AI Technical Program Manager for a long-term contract in Leesburg, VA. Hybrid onsite/remote work applies as the project drives enterprise AI governance and governance-aligned ServiceNow AI Control Tower implementations.

The role requires deep experience with ServiceNow architectures, AI lifecycle management, and strong governance. You will manage cross-functional teams, vendor relationships, and executive reporting while ensuring measured progress and risk mitigation.

Qualifications

• Proven experience leading enterprise ServiceNow AI Control Tower (AICT) initiatives.
• Strong knowledge of ServiceNow architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations, APIs, and reporting tools.
• Hands-on experience with AI and GenAI, LLMs, model lifecycle, AI observability, and security considerations (prompt injection, data leakage).
• Experience integrating ServiceNow with AI platforms, security tools, data platforms, and enterprise applications.
• Excellent program management skills with KPI development and executive reporting.

Responsibilities

• Lead and coordinate the implementation of ServiceNow AICT projects ensuring alignment with governance policies.
• Manage cross-functional teams, vendors, and internal stakeholders to deliver solutions on time and within scope.
• Develop and maintain program plans, milestones, dependencies, RAID logs, and KPIs for project execution.
• Establish governance processes and stakeholder communication for transparency.
• Translate AI policies into actionable ServiceNow workflows, controls, and dashboards.
• Oversee integration between ServiceNow and AI platforms, security tools, and data flows.
• Facilitate lessons learned and continuous improvement throughout the project lifecycle.
• Manage scope, schedule, quality, security, and compliance risks; remove blockers.
• Lead and mentor project teams and manage vendor relationships for quality.

Skills

ServiceNow AICT governance

Program management

Cross-functional leadership

AI governance & risk

APIs & integrations

AI observability & security

Stakeholder management

GRC/IRM concepts

Leadership

Education

Bachelor’s degree in Computer Science / IT

Tools

ServiceNow

PM tools

Job description

Job Title: AI Technical Program Manager
Location: Leesburg, VA
Type: Contract (long-term)
Compensation: $150- 200K
Work Model: Hybrid – onsite and remote

Responsibilities

• Lead and coordinate the implementation of ServiceNow AI Control Tower (AICT) projects, ensuring alignment with enterprise AI governance frameworks and risk management policies.
• Manage cross-functional teams, including service providers, vendors, and internal stakeholders, to deliver technical solutions on time and within scope.
• Develop and maintain program plans, milestones, dependencies, RAID logs, and KPIs to ensure successful project execution.
• Establish governance processes, decision forums, and stakeholder communication channels to facilitate project transparency and accountability.
• Translate enterprise AI policies into actionable ServiceNow workflows, controls, and dashboards to support compliance and operational efficiency.
• Oversee integration efforts between ServiceNow and various AI platforms, model providers, and security tools to ensure secure and seamless data flow.
• Facilitate lessons learned and continuous improvement initiatives throughout the project lifecycle.
• Manage scope, schedule, quality, security, and compliance risks; resolve technical and operational blockers to maintain delivery momentum.
• Lead and mentor project teams and manage vendor relationships to ensure quality and performance standards are met.

Requirements

• Proven experience in implementing or leading enterprise ServiceNow AI Control Tower (AICT) initiatives, including AI lifecycle management and governance.
• Strong knowledge of ServiceNow architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations, APIs, and reporting tools.
• Hands-on experience with AI and GenAI, LLMs, model lifecycle, AI observability, and related security considerations such as prompt injection and data leakage.
• Experience integrating ServiceNow with AI platforms, security tools, data platforms, and enterprise applications.
• Excellent program management skills, including development of plans, KPIs, and stakeholder management for executive reporting.
• Strong leadership abilities to manage multiple cross-functional teams and vendors effectively.
• Relevant certifications such as ServiceNow Certified System Administrator, Implementation Specialist, PMP, or SAFe/Agile are highly preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is required; advanced certifications in AI governance/risk are a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.