AI Contracting Adoption Architect

Ironclad; San Francisco (CA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health coverage for US employees

Generous leave policies

401(k) plan with employer match

Wellbeing stipends

Commuter benefits

Job summary

Ironclad is seeking a Technical Adoption Architect to translate customer goals into AI-enabled contracting workflows. You will partner with account teams to drive adoption, design configured solutions, and guide customers through value-driven roadmaps.

The role emphasizes AI fluency, advisory capability, and the ability to navigate complex enterprise environments while delivering executive-level demos and enablement sessions. Hybrid work in SF area is required.

Qualifications

• 2+ years of professional services and/or consulting experience with software companies.

Responsibilities

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation.
• Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time.
• Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
• Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle.
• Act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad.
• Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs.
• Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team.
• Collaborate cross-functionally - with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success - to guide customers across the full journey and support their success.

Skills

Professional services

Consulting experience

AI consulting

Transformation mindset

Ownership mentality

Communication skills

Job description

Ironclad is seeking a Technical Adoption Architect to translate customer goals into AI-enabled contracting workflows. You will partner with account teams to drive adoption, design configured solutions, and guide customers through value-driven roadmaps.

The role emphasizes AI fluency, advisory capability, and the ability to navigate complex enterprise environments while delivering executive-level demos and enablement sessions. Hybrid work in SF area is required.