AI Coaching Simulator Designer

Avacend; Plano (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Job summary

Avacend is seeking an experienced Learning & Development professional to design AI coaching simulations and develop coaching logic that mirrors field interactions. You will collaborate with product, training, and field teams to identify skills gaps and deliver adaptive dialogue across scenarios.

Ideal candidates will write clear coaching feedback, leverage AI tools, and ensure simulations stay aligned with brand standards while evolving with product knowledge.

Qualifications

• Experience in Learning & Development or instructional design.
• Strong understanding of field sales, retail operations, or customer experience.
• Ability to write clear, natural dialogue and coaching feedback.
• Familiarity with AI tools, conversational design, or simulation platforms.
• Comfort working cross functionally with product, training, and field teams.
• Creative problem solver with a passion for learning experiences.

Responsibilities

• Design AI Coaching Simulations: Build interactive, scenario based simulations that replicate real field interactions, coaching conversations, and decision making moments.
• Develop AI Personalities & Coaching Logic: Define coaching styles, feedback patterns, tone, and behavioral responses that align with brand standards.
• Partner with Training & Field Leadership: Collaborate with training managers, product experts, and field leaders to identify skill gaps and coaching opportunities.
• Create Conversation Flows & Decision Trees: Write structured dialogue and branching logic for adaptive feedback paths.
• Integrate Product Knowledge & Sales Skills: Ensure simulations reflect current products, features, and customer experience best practices.
• Test, Refine & Optimize AI Behavior: Continuously evaluate simulation performance and coaching accuracy.
• Manage Content Updates & Versioning: Maintain a roadmap for updating simulations as products evolve.
• Ensure Brand Alignment & Quality: Uphold consistent voice and training quality across all AI experiences.

Skills

Learning & Development

Instructional design

Training program creation

Field sales knowledge

Clear dialogue writing

AI tools familiarity

Conversational design

Cross-functional collaboration

Creative problem solving

Education

Bachelor's degree

Job description

Avacend is seeking an experienced Learning & Development professional to design AI coaching simulations and develop coaching logic that mirrors field interactions. You will collaborate with product, training, and field teams to identify skills gaps and deliver adaptive dialogue across scenarios.

Ideal candidates will write clear coaching feedback, leverage AI tools, and ensure simulations stay aligned with brand standards while evolving with product knowledge.